Shipping Policy
Costs of Shipping to the US We ship within 48 hours of order receipt on business days. Depending on the shipping method you chose and where you reside, it could take 5 to 7 business days for your order to arrive.
For your convenience, we now provide extra paid choices like USPS Priority Shipping, UPS Next Day, and others. Our Warehouse is Located in Bloomsburg, PA, United States.
Ordering Processing Times: - Aside from weekends and holidays, we process everyday orders in fewer than 48 hours (or before 1:00PM EST). - Email confirmations for successful orders will include the order information.
Please check your spam filter or get in touch with us for confirmation if you don't get an email. - Contact us right away at info@xtendahand.com or +570-389-0102 if you need help with your order.
After your order has been dispatched, we won't be able to modify it. This includes modifying your mailing address. - Please review and ensure that you have entered the correct address. We are not responsible for returned or lost shipments due to incorrect or incomplete addresses. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Costs of International Shipping
We use USPS, UPS or FEDEX to ship to most western and European countries. The cost depends on the number of items ordered. Canadian Customers Our customer base in Canada is expanding, so we have new pricing accessible for your advantage. We provide DHL, UPS, and FedEx. Please select the best delivery option at checkout.
Note: Import duties and/or customs fees may apply to shipments; these charges are established by customs officials and are not reflected in the shipping price. Any applicable fees are the responsibility of the customer.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Your item must be unworn or unused, with tags and labels still attached, and in the original packing in order to be eligible for a return. The invoice or other evidence of purchase is also required.
You MUST get in touch with us at info@xtendahand.com to request a return. In case your return is approved, we'll provide you with return confirmation number and shipping instructions. We won't accept items that are sent back to us without first requesting a return. You can always email us at info@xtendahand.com with any questions regarding returns.
Issues and damages
Please check your order when it arrives and let us know right away if anything is broken, damaged, or defective so we can look into it and make it right. Items that are exempt or not returnable Unfortunately, gift cards cannot be returned.
Refunds
Once we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, a refund will be made automatically using your original payment method.